Privacy Policy

DenverPro Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, and protected when you visit this website, submit a call request or service request form, contact us by phone, email, or text, or otherwise interact with our services. By using this website or contacting DenverPro Appliance Repair, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us or submit a request for service. This information may include your name, phone number, email address, physical address, appliance or service details, preferred appointment information, and any other information you choose to provide in your message or request.

We may also collect records of communications when you contact us by phone, email, text message, or through a website form. These records may include the content of your request, scheduling details, follow-up communications, and internal notes related to customer service, operations, dispatching, quality assurance, and dispute resolution.

In addition, we may automatically collect certain non-personal information about your visit to the website. This may include browser type, device type, operating system, IP address, referring pages, pages visited, dates and times of access, clickstream information, and general website usage data. This information may be collected through cookies, web beacons, server logs, and similar technologies.

How We Use Information

We use the information collected to respond to inquiries, schedule and coordinate service, communicate with you about your request, provide customer support, improve our website and services, maintain business records, monitor website performance, detect misuse, and comply with legal obligations.

By placing a call, submitting a form, or otherwise contacting DenverPro Appliance Repair, you expressly agree that we and our partners may contact you by phone, email, or text message for service-related purposes. These purposes include responding to your request, confirming appointments, discussing service options, coordinating technician visits, providing updates, following up regarding services, and addressing operational matters related to your inquiry or service request.

You understand and agree that consent to be contacted applies to the contact information you provide to us, including telephone numbers and email addresses, and that such communications may be made using manual or automated means to the extent permitted by applicable law. If you do not wish to receive text messages, you may opt out at any time by calling (720) 549-8353.

How We Share Information

We may share your information with trusted partners, contractors, service providers, technicians, dispatch personnel, communication providers, website hosting providers, analytics providers, and other third parties as reasonably necessary to operate the website, process and respond to service requests, coordinate appointments, provide repair-related services, maintain records, improve service quality, and support day-to-day business operations.

By contacting us or submitting information through the website, you acknowledge and agree that your information may be shared with our trusted partners for operational and service needs. We do not sell personal information for direct monetary compensation. However, we may disclose information when needed to fulfill your request, protect our rights or property, prevent fraud or misuse, enforce our policies, comply with legal process, or meet applicable legal requirements.

We may also share information in connection with a business transition, restructuring, merger, acquisition, asset sale, financing, or similar transaction, to the extent allowed by law.

Cookies and Web Beacons

This website may use cookies, web beacons, pixels, and similar technologies to collect non-personal browsing data and improve user experience. These technologies may help us remember preferences, understand website traffic patterns, evaluate performance, enhance functionality, and improve content and service presentation.

By using the website, you understand that non-personal browsing data may be collected through cookies or web beacons for operational, analytical, and user experience purposes. Most web browsers allow you to adjust settings to refuse or delete cookies, but doing so may affect website functionality.

Email and Form Submissions

The website includes a call request or service request form that sends submissions to us via email. Information transmitted by email or through website forms may not always be secure during transmission or storage. By submitting a request through the website, you acknowledge this risk and agree that you are providing the information voluntarily for the purpose of being contacted and receiving service-related assistance.

You should avoid submitting sensitive information that is not necessary for your request. This website is informational in nature and does not process transactions or collect payment card or credit card information through the website.

Text Messaging and Phone Communications

If you provide a mobile phone number or other phone number, you authorize DenverPro Appliance Repair and its partners to contact you for service-related purposes by call or text. Message and data rates may apply depending on your carrier and plan. Frequency of messages may vary based on your request, scheduling needs, and service activity. Consent to receive communications is not a condition of purchasing any goods or services beyond the communications necessary to respond to your inquiry and coordinate requested services.

If you wish to opt out of text communications, you may do so by calling (720) 549-8353. Even if you opt out of promotional or non-essential text communications, we may still contact you as necessary regarding active service requests, appointments, legal notices, or other important operational matters to the extent permitted by law.

Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business and service records, resolving disputes, enforcing agreements, meeting legal obligations, and supporting ongoing operational needs. Retention periods may vary depending on the type of information, the nature of the interaction, and applicable legal, tax, insurance, or recordkeeping requirements.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, use, alteration, or disclosure. However, no method of internet transmission, website operation, email communication, or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, and you provide information at your own risk.

Your Choices

You may choose not to submit personal information through the website, but doing so may limit our ability to respond to your request or provide services. You may also request that we stop using certain contact methods, subject to legal and operational requirements. Requests related to communications preferences will be handled as reasonably practicable and in accordance with applicable law.

Children's Privacy

This website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If information is believed to have been submitted by a child under 13, we may delete it as appropriate.

Third-Party Services and Links

This website may rely on third-party hosting, communications, analytics, or technical service providers, and may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third parties. Your interactions with third-party websites or services are governed by their own terms and policies.

State Privacy Rights

Depending on your state of residence, you may have certain rights under applicable U.S. privacy laws, which may include the right to request access to certain personal information, request deletion of certain personal information, or request correction of inaccurate personal information, subject to applicable exceptions and verification requirements. We may deny requests where permitted by law, including where retention is necessary for legal compliance, dispute resolution, recordkeeping, fraud prevention, or legitimate business operations.

Residents of certain states may also have the right to appeal a denial of a privacy request, where required by law. Any rights provided under state law will be honored to the extent applicable and required.

Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no uniform industry standard for responding to such signals, this website may not respond to Do Not Track requests.

Consent to Terms; Service Communications; Partner Sharing

By using this website, placing a call, or submitting a service request, you agree to allow DenverPro Appliance Repair and its partners to contact you via phone, email, or text for service-related purposes. You further acknowledge and agree that your information may be shared with trusted partners for operational and service needs, including scheduling, dispatch, communications, and service fulfillment.

You also understand and agree that non-personal browsing data may be collected through cookies or web beacons to improve user experience, website performance, and business operations.

Dispute Resolution and Limitation of Liability

By using this website or contacting DenverPro Appliance Repair, you agree that any dispute, claim, or controversy arising out of or relating to the website, any submission made through the website, any communication with DenverPro Appliance Repair, or any related services must first be addressed through direct negotiation in good faith. You agree to waive the right to sue or take any legal action beyond direct negotiation with respect to disputes related to the website or services, to the fullest extent permitted by applicable law.

To the fullest extent permitted by law, any compensation, damages, recovery, or relief of any kind arising from or related to the website, communications, submitted information, or services shall be limited to a maximum of $100 in total. This limitation applies regardless of the legal theory asserted, whether in contract, tort, statute, equity, or otherwise.

To the fullest extent permitted by law, each party shall bear its own legal fees, costs, and expenses in connection with any dispute, claim, or controversy related to the website or services. By using the website or contacting us, you expressly agree that you will bear your own legal fees and expenses and will not seek recovery of attorneys’ fees or litigation-related costs from DenverPro Appliance Repair or its partners.

Nothing in this Privacy Policy is intended to waive or limit any rights or protections that cannot be waived or limited under applicable law. If any part of this dispute resolution or liability section is found unenforceable, the remaining provisions shall continue to the fullest extent permitted by law.

Disclaimer of Warranties

This website is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that information submitted through the website will always be successfully delivered or processed.

Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time to reflect changes in the website, business practices, operational needs, technology, or legal requirements. Any updated version will become effective when posted on the website. Your continued use of the website or continued communications with DenverPro Appliance Repair after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact and Opt-Out

For questions about this Privacy Policy or to opt out of text communications, please call (720) 549-8353.